Refund policy

We want you to love what you ordered. If something isn't right, we're here to help.

Return window You have 30 days from the delivery date to request a return.

Condition of items To be eligible, items must be unworn, unwashed, free of odors or stains, and returned with all original tags attached and in their original packaging.

Items that cannot be returned For hygiene reasons, we cannot accept returns on underwear, swimwear, or pierced jewelry. Final sale and clearance items are also non-returnable. Gift cards are non-refundable.

How to start a return Email us at ayrasuxdev34hr893@hotmail.com with your order number and a short description of the issue. We'll reply with return instructions and the return address. Please do not send items back before contacting us — returns sent without prior approval cannot be processed.

Return shipping costs If the item is defective, damaged, or we sent you the wrong product, we cover the return shipping and send a replacement or full refund. For all other returns (wrong size, changed your mind), the customer is responsible for return shipping costs.

Refunds Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional few days for the funds to appear in your account. Original shipping charges are non-refundable.

Exchanges The fastest way to get a different size or color is to return your item for a refund and place a new order once the return is approved.

Damaged or wrong items Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos so we can make it right.